Free Shipping with purchase of $75 or more!
Free US Shipping to one (1) single delivery address will be applied per shipment (per order) to your product purchase total of $75.00 or more. The qualifying purchase amount is the merchandise total calculated after all applicable discounts such as any coupon and promotional discounts. Charges for shipping, handling or taxes do not count toward qualifying amount. "Per shipment" or “per order” is defined as the merchandise sent to a single shipping address that is provided on the order. Offer applies only on purchases made through this website and cannot be combined with other shipping related promotions or offers.
Our order processing system will apply your “free US shipping” promotion once the $75.00 minimum is met. Offer valid only for consumer purchase, not for resale or for commercial or reseller accounts. Not valid on shipments to Alaska, USA Territories and International orders. Additional fees will apply for 2-3 Day FedEx shipments. Other restrictions may apply, and we reserve the right to cancel any promotion at any time.
Warm Weather Shipping
We are happy to ship chocolate products all year round. However, do not assume liability for damaged or melted chocolate shipped in higher temperatures. Certain areas of the United States have extended hot weather beyond the summer months, therefore we discourage any chocolate orders if the "ship to" location has temperatures of 80 degrees or higher. To ensure your chocolate products arrive properly, consider choosing our fastest Expedite shipping option. Make sure there is a person at the location to receive the package when choosing this option, so it doesn't sit on a porch in the heat.
As with all fine chocolates, our chocolate items are heat sensitive. Unfortunately, no parcel carrier is able to insure against heat damage. A Heat Waiver is a written understanding that we are not responsible for any heat damage that may occur during shipping. In order to be certain you understand this sensitivity, we ask that you accept our "heat waiver" as part of your ordering process. If a chocolate product does come melted, consider putting the chocolate in a refrigerator or let it sit at room temperature to return to normal state. Ultimately, it is the customer's decision to order chocolate during higher temperatures at their own risk.
Expedite Shipping Options
For this shipping option, we recommend you place your order by 10:00a.m. Hawaii Standard Time and we will do our best to ship your order by the following business day (Monday through Wednesday, closed on weekends and holidays). Orders received on Thursday through Sunday may ship the following Monday or Tuesday. Feel free to contact us before placing your priority order if you have any questions.
Damaged or Missing Order
If your order arrives damaged or doesn't arrive at all, contact us as soon as possible so that we may initiate an investigation.
We will not be liable for incorrect shipping addresses. If the shipping address is incorrect, there may be an additional charge to reroute your delivery to the correct address.
Inquire About Your Order
Please contact us if you have any questions regarding placing a special order or concerning an order that has already been submitted. In most cases we will be able to reply to you within 2-3 business days.